Introduction

• We respect your privacy and are committed to protecting your personal information.
• This policy describes the types of information we collect, how we use it, with whom we share it, and how we protect it.
• By using our services, you agree to the terms of this policy and consent to our processing of your personal information.
• We are committed to maintaining the highest level of transparency in all our practices. This policy provides clear information about how we handle your personal data and ensures you understand our processes and practices.

Purpose of the policy

• This policy applies to all the services we provide, including our website, mobile app, and online platform.
• This policy explains our legal obligations and your rights under the applicable data protection laws, such as the General Data Protection Regulation (GDPR) in the European Union (EU) and the European Economic Area (EEA).
• While this policy primarily addresses compliance with the GDPR, we also consider and align our practices with other relevant data protection laws globally to ensure your information is safeguarded irrespective of location.

Effective date and last update

• This policy is effective from 22/04/2024 and was last updated on 23/04/2024.
• We may change this policy from time to time to reflect changes in our practices, technologies, or legal requirements. We will notify you of any material changes by posting a notice on our website or app, or by sending you an email.
• You should review this policy periodically and check the date of the last update at the top of this page. Your continued use of our services after any changes means that you accept the updated policy.
• For your reference and transparency, previous versions of this Privacy Policy are available upon request. Please contact us if you wish to review any historical changes.

Information Collection

• We collect personal information that you provide to us when you register for an account, use our services, or contact us.
• The types of personal information we collect may include:
• Your name, email address, phone number, and other contact details.
• Your payment information, such as your credit card number, billing address, and transaction history.
• Your preferences, settings, feedback, and reviews.
• We also collect information that is automatically generated when you use our services, such as:
• Your IP address, device type, browser type, operating system, and other technical information.
• Your location information, based on your IP address or GPS data.
• Your usage data, such as the pages you visit, the features you use, the time and duration of your sessions, and the links you click.
• We use cookies and other tracking technologies to collect some of this information. Cookies are small files that are stored on your device and that enable us to recognize you and remember your preferences. You can manage your cookie settings in your browser or device settings.
• For instance, when you register for an account, we collect details like your name and email. When you make payments, we collect transaction details including the billed amount and billing date.

Use of Information

• We use your personal information for various purposes, such as:
• To provide, maintain, and improve our services, and to personalise your experience.
• To communicate with you, and to send you service-related messages, notifications, newsletters, and promotions.
• To process your payments, and to prevent fraud and abuse.
• To analyze and monitor our performance, and to measure the effectiveness of our services.
• To comply with our legal obligations, and to protect our rights and interests.
• We rely on different legal bases for processing your personal information, depending on the context and purpose of the processing. These may include:
• Your consent, which you can withdraw at any time by contacting us or changing your settings.
• The performance of a contract with you, or the preparation of entering into a contract with you.
• Our legitimate interests, such as providing and improving our services, marketing our services, and protecting our rights and interests.
• Our legal obligations, such as complying with tax, accounting, and reporting requirements.
• We use your personal information to enhance your experience, providing you with personalised service and targeted content that meets your preferences and needs.

Data Sharing and Disclosure

• We do not sell, rent, or trade your personal information with any third parties, except as described in this policy.
• We may share your personal information with our service providers, who help us with various functions, such as hosting, data storage, data analysis, payment processing, customer support, and marketing. We require our service providers to respect your privacy and to protect your personal information.
• We may also share your personal information with other parties, such as:
• Other users of our services, if you choose to share your information publicly or with specific groups or individuals.
• Our affiliates, subsidiaries, and parent companies, for the purposes described in this policy.
• Our business partners, who offer products or services that may be of interest to you.
• Our advisors, auditors, and lawyers, who assist us with our legal and financial matters.
• Law enforcement, regulators, and other authorities, if we are required or permitted to do so by law, or if we believe that it is necessary to protect our rights and interests, or the rights and interests of others.
• Potential buyers, investors, or successors, if we are involved in a merger, acquisition, sale, or other business transaction.
• We may also share aggregated or anonymized information that does not identify you personally, such as statistics, trends, and insights.
• We may disclose your personal information to law enforcement or other authorities only in cases of legal requirements, such as a court order, or when necessary to protect the safety of our users and the public.

Data Security

• We take appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction.
• We use encryption, firewalls, access controls, and other security tools to safeguard your personal information.
• We also train our staff and contractors on data protection and privacy, and we limit their access to your personal information on a need-to-know basis.
• However, no method of transmission or storage is completely secure, and we cannot guarantee the absolute security of your personal information. You are responsible for keeping your account credentials and devices secure, and for notifying us of any suspected or actual breach.
• We protect your personal information using industry-standard encryption techniques, including SSL/TLS for data transmitted over the internet.

User Rights and Choices

• You have certain rights and choices regarding your personal information, such as:
• You can access, review, and update your account information and preferences at any time by logging into your account or contacting us.
• You can request a copy of your personal information that we hold, or ask us to correct, delete, or restrict the processing of your personal information, by contacting us.
• You can object to the processing of your personal information, or withdraw your consent, where we rely on these legal bases, by contacting us or changing your settings.
• You can opt out of receiving marketing communications from us by clicking the unsubscribe link in the email, or by contacting us.
• You can complain to a data protection authority if you are not satisfied with how we handle your personal information, or if you believe that we have violated your rights.
• The availability and scope of these rights and choices may vary depending on the applicable laws and regulations, and we may ask you to provide additional information or verification to exercise them.
• To exercise any of your rights, such as accessing or correcting your data, please contact our support team directly at welcome@coachy.ie.

International Data Transfers

• We are based in Ireland, and we may transfer your personal information to other countries or regions that may not have the same data protection laws as your country or region.
• When we transfer your personal information across borders, we take steps to ensure that your personal information is treated securely and in accordance with this policy and the applicable laws.
• For example, if we transfer your personal information to the EU/EEA, we rely on adequacy decisions, standard contractual clauses, or other lawful mechanisms to provide appropriate safeguards for your personal information.
• You can contact us for more information about the data transfer mechanisms we use.
• For example, if you are located in the EU and we transfer your data to a service provider in the U.S., we ensure such transfers are covered by standard contractual clauses approved by the European Commission.

Cookies and Tracking Technologies

• We use cookies and other tracking technologies to collect information about your use of our services, and to enhance your experience and functionality.
• You can manage your cookie preferences in your browser or device settings, or by using the tools we provide on our website or app.
• Some of the cookies we use are essential for the operation of our services, and some are optional and used for analytics, advertising, or personalisation.
• The types of cookies we use include:
• Session cookies, which are temporary and deleted when you close your browser or app.
• Persistent cookies, which remain on your device until you delete them or they expire.
• First-party cookies, which are set by us or our service providers.
• Third-party cookies, which are set by other parties that we do not control, such as Google Analytics or LinkedIn.
• You can find more information about the cookies we use and their purposes in our Cookie Policy.
• You can learn more about the specific cookies we use and manage your preferences by visiting our [Cookie Policy link]. Here, you can also adjust your browser settings to decline non-essential cookies.

Policy Updates

• We may update this policy from time to time to reflect changes in our practices, technologies, or legal requirements.
• We will notify you of any material changes by posting a notice on our website or app, or by sending you an email.
• You should review this policy periodically and check the date of the last update at the top of this page.
• Your continued use of our services after any changes means that you accept the updated policy.

Contact Information

• If you have any questions, comments, or requests regarding this policy or your personal information, you can contact us at:
• CCTC Ventures Ltd, T/A Coachy.ie
• Unit 7A, Newtown Centre, Annacotty, Limerick V94 C9P3
• welcome@coachy.ie